Our Quality Policy at American Cooler Service is that provide quality goods and services to exceed the requirements of our customers with the highest standards of service and overall quality. ACS achieves these goals by offering specialized beneficial programs and initiatives such as:
- Specific points of contact for Quality, Customer Support and Accounting.
- Spares support through exchange programs.
- Volume and Fast-Pay Discounts.
- Temporary On-sight support at no cost.
- Repair & Hold programs including direct ship.
- Account review process to identify cost saving measures and service upgrades to increase on-wing reliability and increased flight hours.
- Data and record retention Security initiatives including local, remote and Cloud backup and hard copy storage programs for data loss mitigation